Frequently asked Questions
1. What is Kalaakarni?
Kalaakarni is a clothing brand celebrating India's rich cultural heritage and craftsmanship. Founded by Arshi Rathore and her family, we offer unique, handcrafted pieces that combine tradition and elegance.
2. How can I place an order?
To place an order, browse our collection on our website, select your desired items, and follow the checkout process. For assistance, our customer support team is here to help.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and digital wallets. All transactions are secure and encrypted for your safety.
4. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary by destination. Please refer to our shipping policy for more details.
5. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on our website or the courier’s website.
6. What is your return policy?
Check the terms and conditions page.
7. How do I care for my Kalaakarni garments?
Each product comes with specific care instructions. Generally, we recommend gentle hand washing or dry cleaning. Refer to the care label on each item for detailed guidance.
8. Can I customize my order?
We offer customization options for certain products. Contact us with your requirements, and we'll do our best to accommodate your request.
9. Are your products ethically made?
Yes, we are committed to ethical practices. We work directly with artisans, ensuring fair wages and safe working conditions, supporting local communities, and preserving traditional crafts.
10. How do I contact customer support?
You can reach our customer support team via email at support@kalaakarni.com or call us at +91-6361006952. We're here to assist you with any questions or concerns.
11. Do you have a physical store?
Currently, Kalaakarni operates online. However, we participate in various pop-up events and exhibitions. Follow us on social media for updates on our upcoming events and locations.
12. How can I stay updated with Kalaakarni’s latest collections and offers?
Subscribe to our newsletter and follow us on social media to receive updates on new collections, special offers, and exclusive events.
13. How long does it take to receive my order?
Delivery times vary based on your location. Typically, orders within India take 5-7 business days, while international orders may take 10-15 business days. You will receive a confirmation email with tracking information once your order is shipped.
14. Can I change or cancel my order after placing it?
You can change or cancel your order within 12 hours of placing it by contacting our customer support team. After 12 hours, we may not be able to accommodate changes or cancellations as your order might have already been processed.
15. What sizes do you offer?
We offer a range of sizes to accommodate different body types. Please refer to our size chart on the product page to find your perfect fit. If you have any questions about sizing, our customer support team is here to help.
16. Do you offer gift cards?
No, we don't offer gift cards at the moment.
17. Do you collaborate with influencers or accept wholesale orders?
We are open to collaborations and wholesale inquiries. Please reach out to us at support@kalaakarni.com with your proposal or request, and we’ll get back to you with more information.