Returns and Exchange
By making a purchase, you acknowledge and agree to the following:
- Unstitched Materials: Returns are accepted within 7 days of receipt if the product is unopened and in original condition.
- Stitched Materials: Due to the personalised nature of stitched items, exchanges are only accepted for defective or incorrect items.
- To initiate a return or exchange, customers must contact customer service within the stipulated period.
- Non-Refundable Sales: All sale and discounted items are non-refundable and non-exchangeable.
- Eligibility for Exchange:
- Only unused, unworn, unwashed, and undamaged items qualify for exchange.
- Custom size or made-to-order items are not eligible for exchange.
- Exchange Process:
- Notify us within 24 hours of delivery at +91 6361006952 to initiate an exchange and receive acknowledgment.
- Exchanges are valid for orders of equal or higher value only.
- Email us at support@kalaakarni.com for size exchanges within 24 hours of delivery.
- Product Receipt: Exchanged items must be received by us to complete the exchange process. If not received, the exchange will not be processed.
- Product Options: Customers may choose to exchange for a different product once the returned merchandise is received by us.